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Internet Banking Help and Frequently Asked Questions



Internet Banking is an Internet-based service that provides you a safe and convenient way to do your banking. With Internet Banking, you can view your account balances, transfer funds, view cleared checks, send service requests to the bank and more.

With Internet Banking you can:

  • Check current balances on personal checking, savings, money market, loan, mortgage (if originated with BPC Mortgage Services this option is not available), line of credit, Certificates of Deposit (CD), non-brokerage Individual Retirement Accounts (IRA) and most business checking accounts.
  • Transfer funds between your checking, savings accounts with us.
  • View up to 90 days of account activity for your Bank of Putnam County checking accounts.
  • View cleared check images.
  • View up to 90 days of activity for your savings accounts.

Send online customer service requests to:

  • Reorder checks.
  • Inquire about a specific transaction.
  • Inquire about opening a new deposit account.
  • Inquire about applying for a new loan.
  • Ask a technical question.
  • Send and receive secure messages or questions from customer service.

Internet Banking is free of a monthly service charge.

  • A Bank of Putnam County account
  • Internet Access
  • One of the following recommended Internet browsers
  • Microsoft Internet Explorer 6.0SP1 or higher
  • Netscape 6.2 and higher
  • Mozilla Firefox 1.5 and higher
  • An e-mail address

Upon completion of the Internet Banking sign-up form, the Bank customer service department will review your information submitted within one (1) business day. Upon approval, you will receive an email notice from the Bank welcoming you to the Internet Banking system.

You may also sign-up for Internet Banking at anyone of our branch locations during normal business hours.

Just go to http://www.bankofputnamcounty.com and click Login into Internet Banking. You will have the option of logging into Personal Banking or Business Banking.

If you forget your Login ID or password, you should call Customer Service at (931) 528-5441

To use Bank of Putnam County's Internet Banking, the following relationship with Bank of Putnam County is required:

  • A personal or business Bank of Putnam County checking, savings or money market account.
  • An Internet Banking Login ID and Password.
  • A computer, a modem (56.6 is recommended), Internet access and a 128-bit encrypted browser - Microsoft Internet Explorer 6.0 SP1 or higher.

If you're using an older browser version that is no longer compatible with Internet Banking you can go to the Netscape or Microsoft web sites and download a new browser version (www.netscape.com or www.microsoft.com). We do not recommend that you download beta versions. Once you have completed the download and installation of the recommended browser, you can return to the sign in screen and sign in to Internet Banking.

Internet Banking uses several different methods to protect your information: All information within Internet Banking uses the SSL (Secure Socket Layer) protocol for transferring data. SSL is encryption that creates a secure environment for the information being transferred between your browser and Bank of Putnam County.

At a high level, SSL uses public key cryptography to secure transmissions over the Internet. In practice, your browser will send a message via SSL to the bank's server. The bank responds by sending a certificate, which contains the bank's public key. Your browser authenticates the certificate (agrees that the server is in fact Bank of Putnam County's), then generates a random session key which is used to encrypt data traveling between your browser and the bank's server. This session key is encrypted using the bank's public key and sent back to the server. The bank decrypts this message using its private key, and then uses the session key for the remainder of the communication.

Secure Socket Layer (SSL) protects data in three key ways:

  • Authentication ensures that you are communicating with the correct server. This prevents another computer from impersonating Bank of Putnam County.
  • Encryption scrambles transferred data.
  • Data integrity verifies that the information sent by you to Bank of Putnam County wasn't altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.

Yes. Bank of Putnam County is committed to making Internet Banking safe and secure to provide you with peace of mind when you access your account information. To ensure the security of your account information, Internet Banking also uses 128-bit SSL encryption. To help protect your privacy while you are using the service, we will sign you out of the Internet Banking service after 10 minutes of inactivity.

SSL stands for Secure Socket Layer. This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Internet Banking site, you are secure through our use of SSL technology.

Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you request information about your accounts, the request is sent encrypted to Bank of Putnam County. We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your account information is being transmitted between you and Bank of Putnam County, encryption protects your account information so it can't be intercepted and read by a third party.

There are basically two types of encryption: High and Standard. The difference between these types of encryption is the strength of capability. A High (128-bit) encryption is exponentially more powerful than a Standard (40 or 56-bit) encryption. High or 128-bit encryption means there are a septillion possible keys that could fit into the lock that holds your account information, but only one that works for each time you bank online. Bank of Putnam County uses the highest level of encryption (128-bit) to ensure your online transmissions are secure.